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Service management and governance templates

2 ready-made templates in Service management and governance, including ITIL 4 and IT service management: Incident, problem and change on the service desk, IT governance, enterprise architecture and IT audit frameworks: COBIT and TOGAF. Each one comes with a self-paced course, a live session deck and two surveys.

2 templates · Templates are a starting point, not legal advice

Global

ITIL 4 and IT service management: Incident, problem and change on the service desk

Service-desk agents · Service management and governance

45 min
Global

IT governance, enterprise architecture and IT audit frameworks: COBIT and TOGAF

IT managers · Service management and governance

45 min

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