Delegation that works: Handing over tasks and outcomes
A ready-made course you customise for your organisation, with a live session deck and two surveys. You only add the 8 details that are specific to your organisation.
- Length
- 35 min
- Lessons
- 6 lessons
- Frequency
- In a new-manager programme
- Last reviewed
- 21 Oct 2026
You hand the monthly report to a team member
Try it: this is one of 19 interactive activities in the course.
What's included
Three pieces that work together
Copy once, get everything. Learners prepare on their own, you answer questions live, and the surveys tell you what stuck.
Self-paced course
Short lessons with real workplace scenarios, not walls of text.
- 6 lessons, about 35 minutes
- Scenario, process, sorting activity, tabs and quizzes
Live session deck
An AhaSlides presentation to run after the course, in person or online.
- 10 slides
- Quiz, poll, scale, word cloud slides
- A closing slide for your contacts
Two surveys
Find out what landed, and whether people use it on the job.
- Post-course feedback, about 2 minutes
- 30-day check-in
- Anonymous by default
- Results feed your next refresher
Learning objectives
At the end of this course, learners can
Each objective and the lesson that covers it.
| ID | Objective | Source | Where it's covered |
|---|---|---|---|
| TO 257.0 | Achieve ≥ 80% on the final assessment | - | Whole course |
| SO 257.1 | Explain why managers hold on to work and what it costs the team | Best practice | Whole course |
| SO 257.2 | Choose what to delegate, to whom and at what level of freedom | Best practice | Whole course |
| SO 257.3 | Brief a task so the outcome, limits and check-in points are clear | Best practice | Whole course |
| SO 257.4 | Follow up without micromanaging and handle mistakes | Best practice | Whole course |
| SO 257.5 | Build a plan to delegate three tasks over the next month + your info | Best practice; organisation's manager framework | Whole course |
Your part: what a template can't do for you
- Your workplace details: fill in the 8 highlighted fields so the course describes your own policies, contacts and locations.
- Records: record completion in your own LMS or record system.
Course outline
6 lessons, about 35 minutes
Minutes per lesson are an estimate, shared out by page count.
1Why delegate?
3 pages
7 min
Why delegate?
3 pages
2What to delegate, and to whom
3 pages
6 min
What to delegate, and to whom
3 pages
3Briefing the task
3 pages
6 min
Briefing the task
3 pages
4Grey areas: mistakes, urgency and accountability
3 pages
6 min
Grey areas: mistakes, urgency and accountability
3 pages
5Following up without micromanaging
3 pages
6 min
Following up without micromanaging
3 pages
6Your delegation plan and the final assessment
2 pages
4 min
Your delegation plan and the final assessment
2 pages
Live deck and surveys
10 slides to run live, two surveys to close the loop
Pink slides are interactive. Both surveys are anonymous; pink questions are written for this course.
Post-course feedback: 11 questions, about 2 min
- Overall rating 5 stars
- Relevant, realistic, right length, helpful activities agree/disagree grid
- What was most useful? multi-select
- Confidence before this course, and now 1-5 scale
- Which level of freedom will you use most? multiple choice
- How confident are you following up without micromanaging? 1-5 scale
- Which course should come next? ranking
- I have enough freedom to do my work well. 1-5 scale
- One thing we should change or add open text
- Would you recommend this course? NPS
30-day check-in
- Have you used what you learned since the course? multiple choice
- How confident are you today? Compare with day 1 1-5 scale
- Do you know where to find the delegation brief template? yes / no / not sure
- A moment where the training helped, or where you weren't sure open text
- Which topics should the next refresher focus on? ranking
Results show whether people use the training on the job, not just whether they finished it.
Make it yours
8 fields to fill in, and you're ready
Everything else is done. These are the details only your organisation knows; each one is highlighted inside the course.
- Who managers ask about people questions
{{HR_CONTACT}} - Link to your manager competency or leadership framework
{{MANAGER_FRAMEWORK_LINK}} - The confidential route for raising a conduct or safety concern
{{SPEAK_UP_ROUTE}} - Link to the next course in your leadership path
{{NEXT_COURSE_LINK}} - Where course completions are recorded
{{LMS_OR_RECORD_SYSTEM}} - Link to the self-paced course
{{COURSE_URL}}
Show all 8 fields
- Link to the baseline survey
{{SURVEY_1_URL}} - Link to the post-course and 30-day survey
{{SURVEY_2_URL}}
FAQ
Common questions
Can I run delegation that works: Handing over tasks and outcomes training online?
Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.
How often is this training needed?
In a new-manager programme, and when workload is a team-wide concern.
Who needs this training?
Managers and team leads who do too much themselves; run by L&D.
What records should I keep?
Record completion in your own LMS or record system, so you can show who finished the course and when.
Can I edit the content?
Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.
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Ready to run it?
Open the live deck to see how the session runs alongside the course and both surveys.