Global

Leader as coach: Coaching conversations for managers

A ready-made course you customise for your organisation, with a live session deck and two surveys. You only add the 8 details that are specific to your organisation.

See the live deckSee the full outline
Try the coursePreview the survey
Length
45 min
Lessons
6 lessons
Frequency
In a leadership programme
Last reviewed
21 Oct 2026
The GROW conversation
What would you do?

A team member wants to improve their presentations

Try it: this is one of 19 interactive activities in the course.

What's included

Three pieces that work together

Copy once, get everything. Learners prepare on their own, you answer questions live, and the surveys tell you what stuck.

Self-paced course

Short lessons with real workplace scenarios, not walls of text.

  • 6 lessons, about 45 minutes
  • Scenario, process, tabs, sorting activity and quizzes

Live session deck

An AhaSlides presentation to run after the course, in person or online.

  • 10 slides
  • Quiz, poll, word cloud, scale slides
  • A closing slide for your contacts

Two surveys

Find out what landed, and whether people use it on the job.

  • Post-course feedback, about 2 minutes
  • 30-day check-in
  • Anonymous by default
  • Results feed your next refresher

Learning objectives

At the end of this course, learners can

Each objective and the lesson that covers it.

IDObjectiveSourceWhere it's covered
TO 252.0Achieve ≥ 80% on the final assessment-Whole course
SO 252.1Tell coaching apart from telling, mentoring and managing, and choose when to coachBest practiceWhole course
SO 252.2Run a coaching conversation using the four steps of the GROW modelGROW model (practitioner framework)Whole course
SO 252.3Ask open questions and listen actively without rescuingICF core competencies (practitioner framework, see verification list); best practiceWhole course
SO 252.4Handle a team member who wants answers, not questionsBest practiceWhole course
SO 252.5Fit a coaching conversation into five minutes and build a coaching habit + your infoBest practice; organisation's manager frameworkWhole course

Your part: what a template can't do for you

  • Your workplace details: fill in the 8 highlighted fields so the course describes your own policies, contacts and locations.
  • Records: record completion in your own LMS or record system.

Course outline

6 lessons, about 45 minutes

Minutes per lesson are an estimate, shared out by page count.

ContentInteractiveVideoYou customise
1

Why managers coach

3 pages

8 min
Before you beginNoteList
The tenth interruptionTextImage
Telling or asking?ChecklistKey factQuiz
2

Coaching, mentoring, telling and managing

3 pages

8 min
Four ways to helpTabs
Choose the modeSorting activity
CheckFlashcardsMatching quiz
3

The GROW conversation

3 pages

8 min
Four stepsProcess
Questions for each stepAccordion
Try itScenarioQuiz
4

Grey areas: listening, silence and answer-seekers

3 pages

8 min
Listening that helpsTabs
What would you do?Scenario
CheckSorting activityMulti-select quiz
5

Coaching in five minutes

3 pages

8 min
A short conversationProcessText
Make it a habitChecklistNoteYour infoYour info
Try itScenarioQuiz
6

Building a coaching habit and the final assessment

2 pages

5 min
Next stepsProcessYour info
PracticeQuizKey factNoteButtonYour info

Live deck and surveys

10 slides to run live, two surveys to close the loop

Pink slides are interactive. Both surveys are anonymous; pink questions are written for this course.

ContentTitle, agenda, "from answering to asking
PollHow often do you answer a question that your team could answer themselves?
ContentTelling, managing, mentoring and coaching in four boxes
QuizWhich is an open question? "What have you tried so far?" ✔ · "Did you restart it?" · "Is that clear?" · "You read the guide, right?
QuizA team member asks for a quick answer to an urgent routine query. You… (Answer briefly, then ask what they would do next time ✔)
Word cloudA question you could ask instead of giving an answer
ContentThe GROW steps with one question for each
ScaleHow comfortable are you staying silent for a few seconds?
Open-ended / Q&AA coaching moment you can try this week
Content · customiseClosing {{HR_CONTACT}}, {{SURVEY_1_URL}}, {{SURVEY_2_URL}}, {{COURSE_URL}}
Post-course feedback: 11 questions, about 2 min
  1. Overall rating 5 stars
  2. Relevant, realistic, right length, helpful activities agree/disagree grid
  3. What was most useful? multi-select
  4. Confidence before this course, and now 1-5 scale
  5. Which step of GROW is hardest? multiple choice
  6. How confident are you staying silent after a question? 1-5 scale
  7. Which course should come next? ranking
  8. I feel safe saying ‘I do not know’ to my team. 1-5 scale
  9. One thing we should change or add open text
  10. Would you recommend this course? NPS
30-day check-in
  1. Have you used what you learned since the course? multiple choice
  2. How confident are you today? Compare with day 1 1-5 scale
  3. Do you know where to find the manager framework? yes / no / not sure
  4. A moment where the training helped, or where you weren't sure open text
  5. Which topics should the next refresher focus on? ranking

Results show whether people use the training on the job, not just whether they finished it.

Make it yours

8 fields to fill in, and you're ready

Everything else is done. These are the details only your organisation knows; each one is highlighted inside the course.

  • Who managers ask about people questions{{HR_CONTACT}}
  • The confidential route for raising a conduct or safety concern{{SPEAK_UP_ROUTE}}
  • Link to your employee assistance or wellbeing support{{EMPLOYEE_ASSISTANCE_LINK}}
  • Link to the next course in your leadership path{{NEXT_COURSE_LINK}}
  • Where course completions are recorded{{LMS_OR_RECORD_SYSTEM}}
  • Link to the self-paced course{{COURSE_URL}}
Show all 8 fields
  • Link to the baseline survey{{SURVEY_1_URL}}
  • Link to the post-course and 30-day survey{{SURVEY_2_URL}}

FAQ

Common questions

Can I run leader as coach: Coaching conversations for managers training online?

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

How often is this training needed?

In a leadership programme, and when a coaching culture initiative starts.

Who needs this training?

Managers, team leaders and HR partners building a coaching culture; run by L&D with talent development leads.

What records should I keep?

Record completion in your own LMS or record system, so you can show who finished the course and when.

Can I edit the content?

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

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Last reviewed: 21 October 2026Templates are a starting point, not legal advice.

Ready to run it?

Open the live deck to see how the session runs alongside the course and both surveys.

See the live deck