Global

Leading high-performing teams: Roles, trust and rhythm

A ready-made course you customise for your organisation, with a live session deck and two surveys. You only add the 7 details that are specific to your organisation.

See the live deckSee the full outline
Try the coursePreview the survey
Length
40 min
Lessons
6 lessons
Frequency
When a team forms or is reshuffled
Last reviewed
21 Oct 2026
Building trust
What would you do?

A team member makes a mistake that affects a customer

Try it: this is one of 19 interactive activities in the course.

What's included

Three pieces that work together

Copy once, get everything. Learners prepare on their own, you answer questions live, and the surveys tell you what stuck.

Self-paced course

Short lessons with real workplace scenarios, not walls of text.

  • 6 lessons, about 40 minutes
  • Scenario, process, accordion, sorting activity and quizzes

Live session deck

An AhaSlides presentation to run after the course, in person or online.

  • 10 slides
  • Quiz, poll, word cloud, scale slides
  • A closing slide for your contacts

Two surveys

Find out what landed, and whether people use it on the job.

  • Post-course feedback, about 2 minutes
  • 30-day check-in
  • Anonymous by default
  • Results feed your next refresher

Learning objectives

At the end of this course, learners can

Each objective and the lesson that covers it.

IDObjectiveSourceWhere it's covered
TO 253.0Achieve ≥ 80% on the final assessment-Whole course
SO 253.1Describe what high-performing teams have in common and assess your own team against itBest practiceWhole course
SO 253.2Agree clear roles, goals and ways of working in a short team charterBest practiceWhole course
SO 253.3Build trust through small, repeated habitsPractitioner research on team effectiveness (see verification list)Whole course
SO 253.4Set a team rhythm of meetings, check-ins and reviews that people can keepBest practiceWhole course
SO 253.5Handle a conflict or a team member who holds the team back + your infoBest practice; organisation's people policiesWhole course

Your part: what a template can't do for you

  • Your workplace details: fill in the 7 highlighted fields so the course describes your own policies, contacts and locations.
  • Records: record completion in your own LMS or record system.

Course outline

6 lessons, about 40 minutes

Minutes per lesson are an estimate, shared out by page count.

ContentInteractiveVideoYou customise
1

What good teams have in common

3 pages

7 min
Before you beginNoteList
Two teams, same targetsTextImage
What makes the difference?ChecklistKey factQuiz
2

Roles, goals and a team charter

3 pages

7 min
The charterProcess
Clear rolesAccordionText
CheckSorting activityMatching quiz
3

Building trust

3 pages

7 min
Habits that build trustTabs
Psychological safety in practiceAccordion
Try itScenarioQuiz
4

Grey areas: conflict, free riders and strong personalities

3 pages

7 min
Conflict earlyProcess
What would you do?Scenario
CheckSorting activityMulti-select quiz
5

Your team rhythm

3 pages

7 min
Meetings that earn their placeTabsText
Your rhythmChecklistNoteYour info
Try itScenarioQuiz
6

Your team plan and the final assessment

2 pages

5 min
Next stepsProcessYour info
PracticeQuizKey factNoteButtonYour info

Live deck and surveys

10 slides to run live, two surveys to close the loop

Pink slides are interactive. Both surveys are anonymous; pink questions are written for this course.

ContentTitle, agenda, "good teams are built by habits
PollHow would you describe your team's roles?
Word cloudOne word for the best team you have worked in
ContentCharter on a page and the team rhythm
QuizTwo senior colleagues disagree in every meeting. First step? Speak to each privately ✔ · Pick a side · Wait · Email the team
QuizWhich habit builds trust fastest? (Keeping small promises ✔)
ScaleHow safe is it to raise a concern in your team?
ContentYour team plan: charter, rhythm, trust habit
Open-ended / Q&AOne team habit you will change this month
Content · customiseClosing {{HR_CONTACT}}, {{SURVEY_1_URL}}, {{SURVEY_2_URL}}, {{COURSE_URL}}
Post-course feedback: 11 questions, about 2 min
  1. Overall rating 5 stars
  2. Relevant, realistic, right length, helpful activities agree/disagree grid
  3. What was most useful? multi-select
  4. Confidence before this course, and now 1-5 scale
  5. Which element will you improve first? multiple choice
  6. How confident are you handling team conflict? 1-5 scale
  7. Which course should come next? ranking
  8. I can raise a concern in my team without fear. 1-5 scale
  9. One thing we should change or add open text
  10. Would you recommend this course? NPS
30-day check-in
  1. Have you used what you learned since the course? multiple choice
  2. How confident are you today? Compare with day 1 1-5 scale
  3. Do you know where to find the team charter template? yes / no / not sure
  4. A moment where the training helped, or where you weren't sure open text
  5. Which topics should the next refresher focus on? ranking

Results show whether people use the training on the job, not just whether they finished it.

Make it yours

7 fields to fill in, and you're ready

Everything else is done. These are the details only your organisation knows; each one is highlighted inside the course.

  • Who managers ask about people questions{{HR_CONTACT}}
  • The confidential route for raising a conduct or safety concern{{SPEAK_UP_ROUTE}}
  • Link to the next course in your leadership path{{NEXT_COURSE_LINK}}
  • Where course completions are recorded{{LMS_OR_RECORD_SYSTEM}}
  • Link to the self-paced course{{COURSE_URL}}
  • Link to the baseline survey{{SURVEY_1_URL}}
Show all 7 fields
  • Link to the post-course and 30-day survey{{SURVEY_2_URL}}

FAQ

Common questions

Can I run leading high-performing teams: Roles, trust and rhythm training online?

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

How often is this training needed?

When a team forms or is reshuffled, and in a team leader programme.

Who needs this training?

Team leaders and managers, and project leads of newly formed teams; run by L&D with operations and department heads.

What records should I keep?

Record completion in your own LMS or record system, so you can show who finished the course and when.

Can I edit the content?

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

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Last reviewed: 21 October 2026Templates are a starting point, not legal advice.

Ready to run it?

Open the live deck to see how the session runs alongside the course and both surveys.

See the live deck