Global

Payments, cards and trade-finance operations

A ready-made course you customise for your organisation, with a live session deck and two surveys. You only add the 10 details that are specific to your organisation.

See the live deckSee the full outline
Try the coursePreview the survey
Length
40 min
Lessons
6 lessons
Frequency
At onboarding for operations roles
Last reviewed
21 Oct 2026
Grey areas: exceptions and discrepancies
What would you do?

A document shows a small mismatch and the customer is pressing

Try it: this is one of 17 interactive activities in the course.

What's included

Three pieces that work together

Copy once, get everything. Learners prepare on their own, you answer questions live, and the surveys tell you what stuck.

Self-paced course

Short lessons with real workplace scenarios, not walls of text.

  • 6 lessons, about 40 minutes
  • Scenario, sorting activity, process, flashcards and quizzes

Live session deck

An AhaSlides presentation to run after the course, in person or online.

  • 10 slides
  • Quiz, word cloud, poll, scale slides
  • A closing slide for your contacts

Two surveys

Find out what landed, and whether people use it on the job.

  • Post-course feedback, about 2 minutes
  • 30-day check-in
  • Anonymous by default
  • Results feed your next refresher

Learning objectives

At the end of this course, learners can

Each objective and the lesson that covers it.

IDObjectiveSourceWhere it's covered
TO 162.0Achieve ≥ 80% on the final assessmentnoneWhole course
SO 162.1Describe accounts, deposits and the main payment instruments and how a payment moves + your infoBest practiceWhole course
SO 162.2Explain the parties and steps in a card payment, from authorisation to settlement + your infoBest practiceWhole course
SO 162.3Explain how cross-border payments pass through correspondent banks and why delays and checks occur + your infoBest practiceWhole course
SO 162.4Check the documents of a letter of credit against its terms and spot a discrepancy + your infoExample: international trade-finance practice rules referenced by the customerWhole course
SO 162.5Reconcile and handle exceptions: investigate, correct, record and escalateBest practiceWhole course

Your part: what a template can't do for you

  • Your workplace details: fill in the 10 highlighted fields so the course describes your own policies, contacts and locations.
  • Records: record completion in your own LMS or record system.

Course outline

6 lessons, about 40 minutes

Minutes per lesson are an estimate, shared out by page count.

ContentInteractiveVideoYou customise
1

How money moves

3 pages

7 min
Before you beginNoteList
A Monday queueTextImageChecklist
Every payment is a chainKey factFlashcardsQuiz
2

Accounts, instruments and card payments

3 pages

7 min
Accounts and instrumentsTabsNote
Order a card paymentSorting activityText
MatchMatching quiz
3

Cross-border payments and trade finance

3 pages

7 min
Cross-border in plain wordsTimelineText
Letter of credit in four stepsProcess
CheckChecklistQuiz
4

Grey areas: exceptions and discrepancies

3 pages

7 min
ScenarioScenario
ScenarioScenario
Match and sortMatching quizSorting activity
5

Reconcile, speak up and apply

3 pages

7 min
Reconciliation habitsAccordion
Who to tellProcessYour infoYour infoYour info
ScenarioScenarioQuizButtonYour info
6

Final assessment

2 pages

5 min
PracticeQuiz
CompletionKey factListNoteButtonYour info

Live deck and surveys

10 slides to run live, two surveys to close the loop

Pink slides are interactive. Both surveys are anonymous; pink questions are written for this course.

ContentTitle, agenda, "a break in the chain is an exception" (speaker notes: template page URL)
Word cloudOne word for a payment gone wrong
PollWhere do most exceptions start? (Data entry · Cut-offs · Documents · Systems)
ContentThe payment chain and the letter of credit in four steps
QuizA manager asks you to release a payment without the second check. You…" (Decline and raise it ✔ · Release it · Release and stay silent · Delay a day)
QuizIn a card payment, the acquirer serves the…" (Merchant ✔ · Cardholder · Scheme · Regulator)
Content · customiseCustomise: our procedures, systems and cut-offs" with {{OPERATIONS_PROCEDURE_LINK}}, {{POLICY_LINK}}, {{SPEAK_UP_ROUTE}}
ScaleHow confident are you resolving a payment exception?" 1 to 5
Open-ended / Q&AAn exception I would like to talk through
Content · customiseClosing {{COMPLIANCE_CONTACT}}, {{SURVEY_2_URL}}, {{COURSE_URL}}
Post-course feedback: 11 questions, about 2 min
  1. Overall rating 5 stars
  2. Relevant, realistic, right length, helpful activities agree/disagree grid
  3. What was most useful? multi-select
  4. Confidence before this course, and now 1-5 scale
  5. How confident are you checking trade documents against terms? 1-5 scale
  6. Which change have you tried in your work? multiple choice
  7. What barrier have you met in trying it? short text
  8. I can refuse to skip a control without fear of blame. 1-5 scale
  9. One thing we should change or add open text
  10. Would you recommend this course? NPS
30-day check-in
  1. Have you used what you learned since the course? multiple choice
  2. How confident are you today? Compare with day 1 1-5 scale
  3. Do you know where to find the operations procedure? yes / no / not sure
  4. A moment where the training helped, or where you weren't sure open text
  5. Which topics should the next refresher focus on? ranking

Results show whether people use the training on the job, not just whether they finished it.

Make it yours

10 fields to fill in, and you're ready

Everything else is done. These are the details only your organisation knows; each one is highlighted inside the course.

  • Compliance contact{{COMPLIANCE_CONTACT}}
  • Policy link{{POLICY_LINK}}
  • Speak up route{{SPEAK_UP_ROUTE}}
  • Jurisdiction and regulator{{JURISDICTION_AND_REGULATOR}}
  • LMS or record system{{LMS_OR_RECORD_SYSTEM}}
  • Operations procedure link{{OPERATIONS_PROCEDURE_LINK}}
Show all 10 fields
  • Survey 1 URL{{SURVEY_1_URL}}
  • Survey 2 URL{{SURVEY_2_URL}}
  • Course URL{{COURSE_URL}}
  • Live session URL{{LIVE_SESSION_URL}}

FAQ

Common questions

Can I run payments, cards and trade-finance operations training online?

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

How often is this training needed?

At onboarding for operations roles, and yearly or after a process change.

Who needs this training?

Operations and payments staff, trade-finance desk staff, branch staff and card product teams; run by the learning or compliance owner.

What records should I keep?

Record completion in your own LMS or record system, so you can show who finished the course and when.

Can I edit the content?

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

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Last reviewed: 21 October 2026Templates are a starting point, not legal advice.

Ready to run it?

Open the live deck to see how the session runs alongside the course and both surveys.

See the live deck