Global

Therapeutic communication, dignity, consent and accurate documentation for nursing teams

A ready-made course you customise for your organisation, with a live session deck and two surveys. You only add the 12 details that are specific to your organisation.

See the live deckSee the full outline
Try the coursePreview the survey
Length
40 min
Lessons
6 lessons
Frequency
At induction, during competency validation
Last reviewed
21 Oct 2026
Grey areas
What would you do?

A patient nods and says "yes" to a plan but looks unsure

Try it: this is one of 20 interactive activities in the course.

What's included

Three pieces that work together

Copy once, get everything. Learners prepare on their own, you answer questions live, and the surveys tell you what stuck.

Self-paced course

Short lessons with real workplace scenarios, not walls of text.

  • 6 lessons, about 40 minutes
  • Sorting activity, scenario, flashcards, process and quizzes

Live session deck

An AhaSlides presentation to run after the course, in person or online.

  • 10 slides
  • Quiz, word cloud, poll, scale slides
  • A closing slide for your contacts

Two surveys

Find out what landed, and whether people use it on the job.

  • Post-course feedback, about 2 minutes
  • 30-day check-in
  • Anonymous by default
  • Results feed your next refresher

Learning objectives

At the end of this course, learners can

Each objective and the lesson that covers it.

IDObjectiveSourceWhere it's covered
TO 310.0Achieve ≥ 80% on the final assessmentNoneWhole course
SO 310.1Use open, respectful communication techniques and choose the more therapeutic of two responsesExamples: The Code (NMC); ANA Code of Ethics for Nurses; best practiceWhole course
SO 310.2Protect dignity, privacy and confidentiality in daily care under local policy + your infoExamples: The Code (NMC); ICN Code of Ethics for Nurses; best practiceWhole course
SO 310.3Explain the steps of valid consent in plain language and know when to ask for help if a person may lack capacity + your infoExamples: Mental Capacity Act 2005 (England and Wales); best practiceWhole course
SO 310.4Write clinical notes that are clear, factual, timely and attributable, and spot errors in a sample entryExamples: The Code (NMC); Medicare Conditions of Participation (42 CFR Part 482) on medical records; best practiceWhole course
SO 310.5Use teach-back to check that a patient or carer has understoodBest practiceWhole course

Your part: what a template can't do for you

  • Your workplace details: fill in the 12 highlighted fields so the course describes your own policies, contacts and locations.
  • Records: record completion in your own LMS or record system.

Course outline

6 lessons, about 40 minutes

Minutes per lesson are an estimate, shared out by page count.

ContentInteractiveVideoYou customise
1

Why communication and records matter

3 pages

7 min
Before you beginNoteList
A hurried morning on Ward 5TextImageChecklistYour info
Words and records are careKey factFlashcardsQuiz
2

Therapeutic communication and dignity

3 pages

7 min
TechniquesTabsNote
Which response is more therapeutic?Sorting activity
Dignity in daily careFlashcardsMatching quiz
3

Consent in clear steps

3 pages

7 min
Steps of valid consentProcess
Put it in orderSorting activityText
Capacity and when to askAccordionYour infoQuiz
4

Grey areas

3 pages

7 min
ScenarioScenario
ScenarioScenarioYour infoQuiz
Find the errorMatching quizSorting activity
5

Document well and speak up

3 pages

7 min
Who to tellProcessYour infoYour infoYour infoYour infoNote
Good notes and teach-backAccordion
ScenarioScenarioQuizButtonYour info
6

Final assessment

2 pages

5 min
PracticeQuiz
CompletionKey factListNoteButtonYour info

Live deck and surveys

10 slides to run live, two surveys to close the loop

Pink slides are interactive. Both surveys are anonymous; pink questions are written for this course.

ContentTitle, agenda, "how you speak and what you write are part of care" (speaker notes: template page URL)
Word cloudOne word for how it feels to be listened to
PollWhich is hardest for you? (Taking time to listen · Explaining consent · Writing clear notes · Using teach-back)
ContentThe consent steps and good note rules in brief
QuizA patient nods but looks unsure about a plan. You…" (Use teach-back and invite questions ✔ · Take the nod as consent · Say it is routine · Ask a relative to sign)
QuizWhich reply is more therapeutic?" ("What worries you most?" ✔ · "Don't worry" · "Everyone feels that" · "You'll be fine")
Content · customiseCustomise: our dignity, consent and records policies" with {{LOCAL_POLICY_LINK}}, {{CAPACITY_AND_CONSENT_POLICY}}, {{RECORDS_CORRECTION_POLICY}}
ScaleHow confident are you explaining consent in plain language?" 1 to 5
Open-ended / Q&AA conversation I would like to talk through
Content · customiseClosing {{CLINICAL_EDUCATION_CONTACT}}, {{SURVEY_2_URL}}, {{COURSE_URL}}
Post-course feedback: 11 questions, about 2 min
  1. Overall rating 5 stars
  2. Relevant, realistic, right length, helpful activities agree/disagree grid
  3. What was most useful? multi-select
  4. Confidence before this course, and now 1-5 scale
  5. How confident are you using teach-back? 1-5 scale
  6. Which change have you tried? multiple choice
  7. What barrier have you met in trying it? short text
  8. I can ask for help with a difficult conversation without fear of blame. 1-5 scale
  9. One thing we should change or add open text
  10. Would you recommend this course? NPS
30-day check-in
  1. Have you used what you learned since the course? multiple choice
  2. How confident are you today? Compare with day 1 1-5 scale
  3. Do you know where to find the local consent and records policy? yes / no / not sure
  4. A moment where the training helped, or where you weren't sure open text
  5. Which topics should the next refresher focus on? ranking

Results show whether people use the training on the job, not just whether they finished it.

Make it yours

12 fields to fill in, and you're ready

Everything else is done. These are the details only your organisation knows; each one is highlighted inside the course.

  • Clinical education contact{{CLINICAL_EDUCATION_CONTACT}}
  • Local policy link{{LOCAL_POLICY_LINK}}
  • Incident reporting route{{INCIDENT_REPORTING_ROUTE}}
  • Escalation route{{ESCALATION_ROUTE}}
  • Regulator and standards{{REGULATOR_AND_STANDARDS}}
  • LMS or record system{{LMS_OR_RECORD_SYSTEM}}
Show all 12 fields
  • Capacity and consent policy{{CAPACITY_AND_CONSENT_POLICY}}
  • Records correction policy{{RECORDS_CORRECTION_POLICY}}
  • Survey 1 URL{{SURVEY_1_URL}}
  • Survey 2 URL{{SURVEY_2_URL}}
  • Course URL{{COURSE_URL}}
  • Live session URL{{LIVE_SESSION_URL}}

FAQ

Common questions

Can I run therapeutic communication, dignity, consent and accurate documentation for nursing teams training online?

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

How often is this training needed?

At induction, during competency validation, and annually as a refresher.

Who needs this training?

Registered nurses, nursing associates and care assistants in hospitals and care homes, including new starters and staff completing competency validation; run by the nurse educator or clinical education lead.

What records should I keep?

Record completion in your own LMS or record system, so you can show who finished the course and when.

Can I edit the content?

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

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Last reviewed: 21 October 2026Templates are a starting point, not legal advice.

Ready to run it?

Open the live deck to see how the session runs alongside the course and both surveys.

See the live deck