Global

Working with AI agents: Delegation, human oversight and accountability

A ready-made course you customise for your organisation, with a live session deck and two surveys. You only add the 8 details that are specific to your organisation.

See the live deckSee the full outline
Try the coursePreview the survey
Length
40 min
Lessons
6 lessons
Frequency
Before staff can build or connect agents
Last reviewed
21 Oct 2026
Grey areas
What would you do?

An agent that reads email follows a line hidden in a supplier message telling it to forward the contract list

Try it: this is one of 17 interactive activities in the course.

What's included

Three pieces that work together

Copy once, get everything. Learners prepare on their own, you answer questions live, and the surveys tell you what stuck.

Self-paced course

Short lessons with real workplace scenarios, not walls of text.

  • 6 lessons, about 40 minutes
  • Process, scenario, sorting activity, tabs and quizzes

Live session deck

An AhaSlides presentation to run after the course, in person or online.

  • 10 slides
  • Quiz, poll, word cloud, ranking slides
  • A closing slide for your contacts

Two surveys

Find out what landed, and whether people use it on the job.

  • Post-course feedback, about 2 minutes
  • 30-day check-in
  • Anonymous by default
  • Results feed your next refresher

Learning objectives

At the end of this course, learners can

Each objective and the lesson that covers it.

IDObjectiveSourceWhere it's covered
TO 105.0Achieve ≥ 80% on the final assessment-Whole course
SO 105.1Distinguish rules-based automation, an AI assistant and an AI agentBest practiceWhole course
SO 105.2Set clear goals, permissions and stop points before delegating a task to an agentNIST AI RMF 1.0 (Govern, Map, Measure, Manage)Whole course
SO 105.3Decide which agent actions need human approvalISO/IEC 42001:2023; EU AI Act Art. 26 where the agent is a high-risk useWhole course
SO 105.4Recognise and report agent failures, including prompt injection and actions outside scopeOWASP Top 10 for LLM Apps 2025 (LLM01, LLM02)Whole course
SO 105.5Keep a record that lets someone trace what an agent did and why + your infoOrganisation's agent registerWhole course

Your part: what a template can't do for you

  • Your workplace details: fill in the 8 highlighted fields so the course describes your own policies, contacts and locations.
  • Records: record completion in your own LMS or record system.

Course outline

6 lessons, about 40 minutes

Minutes per lesson are an estimate, shared out by page count.

ContentInteractiveVideoYou customise
1

What goes wrong when agents act unchecked

3 pages

8 min
Before you beginNoteList
An invented storyTextImage
What failed?ChecklistKey factQuiz
2

Assistants, agents and workflows: autonomy and least privilege

3 pages

8 min
Three things that look alikeTabs
Autonomy ladderTimeline
Match the permissionSorting activityMatching quiz
3

Design, test, approve, monitor and retire

3 pages

8 min
The lifecycleProcess
Where a person must approveAccordion
Put it in orderSorting activityQuiz
4

Grey areas

3 pages

8 min
ScenarioScenario
ScenarioScenarioQuiz
ScenarioScenarioMulti-select quiz
5

Registering agents, requesting connectors and reporting incidents

2 pages

5 min
Register and requestProcessYour infoYour info
Report itProcessYour infoKey fact
6

Final assessment on safe agent building

1 page

3 min
PracticeQuizYour info

Live deck and surveys

10 slides to run live, two surveys to close the loop

Pink slides are interactive. Both surveys are anonymous; pink questions are written for this course.

ContentTitle, agenda
PollHave you used or built an AI agent?
Word cloudWhat does an agent do that a chatbot does not?
ContentAssistant, workflow, agent on one line each; the autonomy ladder
QuizWhich action should need human approval? (Sending a message outside the company ✔)
QuizA hidden line in a supplier email tells the agent to forward a contract list. You… (Stop it and report ✔)
RankingOrder the controls by what you would set first
ScaleCan you explain the difference between automation and an AI agent?
Q&AAsk the trainer anything
Content · customiseClosing {{AGENT_REGISTER}}, {{AI_INCIDENT_ROUTE}}, {{SURVEY_1_URL}}, {{SURVEY_2_URL}}
Post-course feedback: 11 questions, about 2 min
  1. Overall rating 5 stars
  2. Relevant, realistic, right length, helpful activities agree/disagree grid
  3. What was most useful? multi-select
  4. Confidence before this course, and now 1-5 scale
  5. How confident are you setting human approval points? 1-5 scale
  6. What is the first agent you will build or review? short text
  7. What would make the register easier to use? ranking
  8. If an agent I own misbehaved, I would report it quickly. 1-5 scale
  9. One thing we should change or add open text
  10. Would you recommend this course? NPS
30-day check-in
  1. Have you used what you learned since the course? multiple choice
  2. How confident are you today? Compare with day 1 1-5 scale
  3. Do you know where to find the agent register and request route? yes / no / not sure
  4. A moment where the training helped, or where you weren't sure open text
  5. Which topics should the next refresher focus on? ranking

Results show whether people use the training on the job, not just whether they finished it.

Make it yours

8 fields to fill in, and you're ready

Everything else is done. These are the details only your organisation knows; each one is highlighted inside the course.

  • Agent register{{AGENT_REGISTER}}
  • Agent request route{{AGENT_REQUEST_ROUTE}}
  • AI incident route{{AI_INCIDENT_ROUTE}}
  • Approved AI tools{{APPROVED_AI_TOOLS}}
  • AI help contact{{AI_HELP_CONTACT}}
  • LMS or record system{{LMS_OR_RECORD_SYSTEM}}
Show all 8 fields
  • Survey 1 URL{{SURVEY_1_URL}}
  • Survey 2 URL{{SURVEY_2_URL}}

FAQ

Common questions

Can I run working with AI agents: Delegation, human oversight and accountability training online?

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

How often is this training needed?

Before staff can build or connect agents; annually for builders.

Who needs this training?

Staff and team leads who use or configure AI agents and automated workflows.

What records should I keep?

Record completion in your own LMS or record system, so you can show who finished the course and when.

Can I edit the content?

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

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Last reviewed: 21 October 2026Templates are a starting point, not legal advice.

Ready to run it?

Open the live deck to see how the session runs alongside the course and both surveys.

See the live deck