Global

BDC phone and internet lead response workshop

A ready-made course you customise for your organisation, with a live session deck and a survey. You only add the 6 details that are specific to your organisation.

See the live deckSee the full outline
Try the coursePreview the survey
Length
15 min
Lessons
3 lessons
Frequency
Workshop
Last reviewed
22 Oct 2026
Consent and contact
What would you do?

A lead replies to your text: 'Please stop texting me.'

Try it: this is one of 8 interactive activities in the course.

What's included

Three pieces that work together

Copy once, get everything. Learners prepare on their own, you answer questions live, and the survey tells you what stuck.

Self-paced course

Short lessons with real workplace scenarios, not walls of text.

  • 3 lessons, about 15 minutes
  • Accordion, sorting activity, scenario and quizzes
  • 10-question final check, 80% to pass

Live session deck

An AhaSlides presentation to run after the course, in person or online.

  • 10 slides
  • Quiz, poll, word cloud, open-ended slides
  • A closing slide for your contacts

A feedback survey

Find out what landed and what to change next time.

  • Feedback survey: 6 questions
  • Questions written for this session
  • Results feed your next session

Learning objectives

At the end of this course, learners can

Each objective and the lesson that covers it.

IDObjectiveSourceWhere it's covered
TO 423.0Complete the course and its final checkBest practiceWhole course
SO 423.1Answer a lead within your dealership's own standardBest practiceWhole course
SO 423.2Write or say a reply that asks one question and offers one next stepBest practiceWhole course
SO 423.3Handle consent and contact preferences correctlyBest practiceWhole course

Your part: what a template can't do for you

  • Your workplace details: fill in the 6 highlighted fields so the course describes your own policies, contacts and locations.
  • Records: record completion in your own LMS or record system.

Course outline

3 lessons, about 15 minutes

Minutes per lesson are an estimate, shared out by page count.

ContentInteractiveVideoYou customise
1

The first response

3 pages

7 min
Before you beginNoteTextList
Speed and toneTextAccordionNoteYour info
Sort itTextSorting activity
2

Consent and contact

2 pages

4 min
Before you call or textTextChecklistAccordionNoteYour infoYour info
ScenarioScenarioTextButtonNoteYour info
3

Final check

2 pages

4 min
Final checkQuizMulti-select quizMatching quiz
You have finishedKey factAccordionNoteButtonYour info

Live deck and survey

10 slides to run live, a survey to close the loop

Pink slides are interactive. Every survey question is listed below.

ContentReply fast, ask one thing
PollHow fast should we respond to a new lead?
QuizWhich first reply to an internet lead works best?
ContentOne question, one next step
Word cloudWhy do leads go quiet?
ContentPractise the phone opener
QuizA lead asks you to stop texting. What do you do?
Open-endedOne change to our follow-up
Q&AAsk the trainer anything
Closing · customiseThanks for joining
Feedback survey: 6 questions
  1. How useful was the workshop? 5 stars
  2. Which activity helped most? multiple choice
  3. Before today, how confident were you about responding to a new lead? 1-5 scale
  4. Now, how confident are you about responding to a new lead? 1-5 scale
  5. What should we change in our follow-up? open text
  6. How likely are you to recommend this session to another team? NPS

Make it yours

6 fields to fill in, and you're ready

Everything else is done. These are the details only your organisation knows; each one is highlighted inside the course.

  • Response time standard{{RESPONSE_TIME_STANDARD}}
  • Course URL{{COURSE_URL}}
  • Survey 1 URL{{SURVEY_1_URL}}
  • Consent and contact policy{{CONSENT_AND_CONTACT_POLICY}}
  • Dealership name{{DEALERSHIP_NAME}}
  • Live session URL{{LIVE_SESSION_URL}}

FAQ

Common questions

Can I run BDC phone and internet lead response workshop training online?

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

How often is this training needed?

Workshop (live, 45 min).

Who needs this training?

BDC managers and internet sales teams.

What records should I keep?

Record completion in your own LMS or record system, so you can show who finished the course and when.

Can I edit the content?

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

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Last reviewed: 22 October 2026Templates are a starting point, not legal advice.

Ready to run it?

Open the live deck to see how the session runs alongside the course and the survey.

See the live deck