Global

Digital skills certification prep: ICDL, MS-CIT and IT passport

A ready-made course you customise for your organisation, with a live session deck and two surveys. You only add the 10 details that are specific to your organisation.

See the live deckSee the full outline
Try the coursePreview the survey
Length
45 min
Lessons
6 lessons
Frequency
At the start of a mandatory or voluntary digital upskilling programme
Last reviewed
21 Oct 2026
Information, data and privacy: grey areas
What would you do?

You find a USB stick in the car park

Try it: this is one of 19 interactive activities in the course.

What's included

Three pieces that work together

Copy once, get everything. Learners prepare on their own, you answer questions live, and the surveys tell you what stuck.

Self-paced course

Short lessons with real workplace scenarios, not walls of text.

  • 6 lessons, about 45 minutes
  • Scenario, sorting activity, flashcards, process and quizzes

Live session deck

An AhaSlides presentation to run after the course, in person or online.

  • 11 slides
  • Quiz, poll, scale, open-ended slides
  • A closing slide for your contacts

Two surveys

Find out what landed, and whether people use it on the job.

  • Post-course feedback, about 2 minutes
  • 30-day check-in
  • Anonymous by default
  • Results feed your next refresher

Learning objectives

At the end of this course, learners can

Each objective and the lesson that covers it.

IDObjectiveSourceWhere it's covered
TO 182.0Achieve ≥ 80% on the final assessmentnoneWhole course
SO 182.1Name the core skill areas of a digital skills certificate: devices, internet and online safety, documents, spreadsheets, presentations and communication, data and privacyICDL / ECDL and EU DigComp 2.2 (recognised frameworks; skill domains only)Whole course
SO 182.2Tell hardware from software and choose the right tool for a basic office taskBest practiceWhole course
SO 182.3Recognise common online risks and respond safelyBest practice; organisation's IT policyWhole course
SO 182.4Decide what information is personal or sensitive and how to handle itBest practice; organisation's data policyWhole course
SO 182.5Use the multiple-choice, multiple-answer and matching formats of a practice exam, and know where to get study and booking help + your infoBest practiceWhole course

Your part: what a template can't do for you

  • Your workplace details: fill in the 10 highlighted fields so the course describes your own policies, contacts and locations.
  • Records: record completion in your own LMS or record system.

Course outline

6 lessons, about 45 minutes

Minutes per lesson are an estimate, shared out by page count.

ContentInteractiveVideoYou customise
1

Why digital skills matter, and the basics of computers and devices

3 pages

9 min
Before you beginNoteList
An invented storyTextImage
Hardware or software?Sorting activityKey factQuiz
2

The internet and staying safe online

3 pages

9 min
Browsers, searches and linksTabs
Spot the riskFlashcards
Safe habitsChecklistMulti-select quizMatching quiz
3

Documents, spreadsheets, presentations and communication tools: choose and use

3 pages

8 min
Which tool for which jobProcess
Match the taskSorting activity
Name and saveTableTextQuiz
4

Information, data and privacy: grey areas

3 pages

8 min
ScenarioScenario
ScenarioScenario
ScenarioScenarioQuiz
5

Practice exam walkthrough and where to get help

3 pages

8 min
How exam questions workAccordion
Worked examplesFlashcardsMatching quiz
Your study and support routeProcessYour infoYour infoYour infoYour infoNoteQuiz
6

Final assessment

1 page

3 min
PracticeQuizKey factNoteButtonYour info

Live deck and surveys

11 slides to run live, two surveys to close the loop

Pink slides are interactive. Both surveys are anonymous; pink questions are written for this course.

ContentTitle, agenda, "original practice questions; no exam syllabus is reproduced
PollWhich area do you feel least confident in?
ContentThe six skill areas of the certificate in one picture
QuizWhich of these is software? (A word processor ✔)
QuizAn unexpected message says your account closes today unless you click. You… (Do not click; check another way and report it ✔)
Content · customiseCustomise: our certificate {{CERTIFICATE_NAME}}, approved tools {{APPROVED_SOFTWARE_LIST}}, exam booking {{EXAM_BOOKING_ROUTE}}
QuizYou find a USB stick in the car park. (Do not plug it in; hand it to IT ✔)
ScaleHow confident are you answering a multiple-answer exam question?
Open-endedOne computer task I would like to do faster
Q&AAsk the trainer anything
Content · customiseClosing {{IT_HELPDESK_CONTACT}}, {{COURSE_URL}}, {{SURVEY_1_URL}}, {{SURVEY_2_URL}}
Post-course feedback: 11 questions, about 2 min
  1. Overall rating 5 stars
  2. Relevant, realistic, right length, helpful activities agree/disagree grid
  3. What was most useful? multi-select
  4. Confidence before this course, and now 1-5 scale
  5. Where are you with the certificate exam? multiple choice
  6. Which module should we help you with next? ranking
  7. Which practice question type did you find hardest? short text
  8. I would ask for help with a computer task without feeling embarrassed. 1-5 scale
  9. One thing we should change or add open text
  10. Would you recommend this course? NPS
30-day check-in
  1. Have you used what you learned since the course? multiple choice
  2. How confident are you today? Compare with day 1 1-5 scale
  3. Do you know where to find the IT helpdesk and the certificate study route? yes / no / not sure
  4. A moment where the training helped, or where you weren't sure open text
  5. Which topics should the next refresher focus on? ranking

Results show whether people use the training on the job, not just whether they finished it.

Make it yours

10 fields to fill in, and you're ready

Everything else is done. These are the details only your organisation knows; each one is highlighted inside the course.

  • Certificate name{{CERTIFICATE_NAME}}
  • Exam booking route{{EXAM_BOOKING_ROUTE}}
  • Study time allowance{{STUDY_TIME_ALLOWANCE}}
  • It helpdesk contact{{IT_HELPDESK_CONTACT}}
  • It policy link{{IT_POLICY_LINK}}
  • Approved software list{{APPROVED_SOFTWARE_LIST}}
Show all 10 fields
  • LMS or record system{{LMS_OR_RECORD_SYSTEM}}
  • Course URL{{COURSE_URL}}
  • Survey 1 URL{{SURVEY_1_URL}}
  • Survey 2 URL{{SURVEY_2_URL}}

FAQ

Common questions

Can I run digital skills certification prep: ICDL, MS-CIT and IT passport training online?

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

How often is this training needed?

At the start of a mandatory or voluntary digital upskilling programme, and before staff book a certificate exam.

Who needs this training?

Employees in a digital upskilling programme who want a recognised digital skills certificate; run by L&D, a corporate academy or a training provider.

What records should I keep?

Record completion in your own LMS or record system, so you can show who finished the course and when.

Can I edit the content?

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

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Last reviewed: 21 October 2026Templates are a starting point, not legal advice.

Ready to run it?

Open the live deck to see how the session runs alongside the course and both surveys.

See the live deck