Global

Digital citizenship and information literacy at work

A ready-made course you customise for your organisation, with a live session deck and two surveys. You only add the 11 details that are specific to your organisation.

See the live deckSee the full outline
Try the coursePreview the survey
Length
40 min
Lessons
6 lessons
Frequency
At onboarding, annually alongside security awareness
Last reviewed
21 Oct 2026
Respectful online behaviour and social media at work (grey areas)
What would you do?

A colleague posts a sharp comment about a team on a social platform and invites you to join in

Try it: this is one of 19 interactive activities in the course.

What's included

Three pieces that work together

Copy once, get everything. Learners prepare on their own, you answer questions live, and the surveys tell you what stuck.

Self-paced course

Short lessons with real workplace scenarios, not walls of text.

  • 6 lessons, about 40 minutes
  • Scenario, tabs, process, sorting activity and quizzes

Live session deck

An AhaSlides presentation to run after the course, in person or online.

  • 11 slides
  • Quiz, poll, scale, open-ended slides
  • A closing slide for your contacts

Two surveys

Find out what landed, and whether people use it on the job.

  • Post-course feedback, about 2 minutes
  • 30-day check-in
  • Anonymous by default
  • Results feed your next refresher

Learning objectives

At the end of this course, learners can

Each objective and the lesson that covers it.

IDObjectiveSourceWhere it's covered
TO 196.0Achieve ≥ 80% on the final assessmentnoneWhole course
SO 196.1Search for and choose reliable sources for work questionsEU DigComp 2.2, information and data literacy area (voluntary, secondary)Whole course
SO 196.2Check who is behind a claim, what the evidence is and what others say before sharing itEU DigComp 2.2, information and data literacy area (voluntary, secondary)Whole course
SO 196.3Understand your online footprint and protect work and personal information + your infoBest practice; organisation's data classification policyWhole course
SO 196.4Behave respectfully online and follow the organisation's social media rules at work + your infoBest practice; organisation's social media policyWhole course
SO 196.5Report misinformation, abuse or a harmful post through the right route + your infoBest practice; organisation's reporting routeWhole course

Your part: what a template can't do for you

  • Your workplace details: fill in the 11 highlighted fields so the course describes your own policies, contacts and locations.
  • Records: record completion in your own LMS or record system.

Course outline

6 lessons, about 40 minutes

Minutes per lesson are an estimate, shared out by page count.

ContentInteractiveVideoYou customise
1

A rumour in the team chat: finding reliable information

3 pages

8 min
Before you beginNoteList
An invented storyTextImage
Which source first?TabsKey factQuiz
2

Checking sources and claims

3 pages

8 min
Four quick checksProcess
Judge the claimSorting activity
Warning signsFlashcardsChecklistMulti-select quiz
3

Online privacy and footprints

3 pages

8 min
What you leave behindAccordion
Protect work and yourselfTabsYour info
Footprint checkSorting activityTextMatching quiz
4

Respectful online behaviour and social media at work (grey areas)

3 pages

8 min
ScenarioScenario
ScenarioScenarioYour info
ScenarioScenarioYour infoAccordionMatching quiz
5

Reporting misinformation and abuse, and where to ask

2 pages

5 min
Report itProcessYour infoYour infoYour info
Scenario and next stepsScenarioNoteYour infoYour infoQuiz
6

Final assessment

1 page

3 min
PracticeQuizKey factNoteButtonYour info

Live deck and surveys

11 slides to run live, two surveys to close the loop

Pink slides are interactive. Both surveys are anonymous; pink questions are written for this course.

ContentTitle, agenda
PollWhere do you usually look first for a work answer?
ContentFour quick checks on a claim
QuizWhich source is strongest for a work decision? (The organisation's own published notice ✔)
QuizA message says "urgent, forward to everyone". You… (check it first ✔)
QuizA customer asks about the organisation on your personal account. You… (pass it to the communications contact ✔)
Content · customiseCustomise: our social media policy {{SOCIAL_MEDIA_POLICY_LINK}} and reporting routes
ScaleHow confident are you checking a claim before you share it?
Open-endedA claim I would check this week
Q&AAsk the trainer anything
Content · customiseClosing {{IT_HELPDESK_CONTACT}}, {{COURSE_URL}}, {{SURVEY_1_URL}}, {{SURVEY_2_URL}}
Post-course feedback: 11 questions, about 2 min
  1. Overall rating 5 stars
  2. Relevant, realistic, right length, helpful activities agree/disagree grid
  3. What was most useful? multi-select
  4. Confidence before this course, and now 1-5 scale
  5. Since the course, how many times have you checked a claim before sharing it? multiple choice
  6. What did you check, and what did you find? short text
  7. Have you reported misinformation or abuse since the course? multiple choice
  8. I would say so if a colleague shared something that looked misleading. 1-5 scale
  9. One thing we should change or add open text
  10. Would you recommend this course? NPS
30-day check-in
  1. Have you used what you learned since the course? multiple choice
  2. How confident are you today? Compare with day 1 1-5 scale
  3. Do you know where to find the reporting routes and the social media policy? yes / no / not sure
  4. A moment where the training helped, or where you weren't sure open text
  5. Which topics should the next refresher focus on? ranking

Results show whether people use the training on the job, not just whether they finished it.

Make it yours

11 fields to fill in, and you're ready

Everything else is done. These are the details only your organisation knows; each one is highlighted inside the course.

  • Social media policy link{{SOCIAL_MEDIA_POLICY_LINK}}
  • Communications contact{{COMMUNICATIONS_CONTACT}}
  • Data classification policy link{{DATA_CLASSIFICATION_POLICY_LINK}}
  • Misinformation report route{{MISINFORMATION_REPORT_ROUTE}}
  • Abuse report route{{ABUSE_REPORT_ROUTE}}
  • Security incident route{{SECURITY_INCIDENT_ROUTE}}
Show all 11 fields
  • It helpdesk contact{{IT_HELPDESK_CONTACT}}
  • LMS or record system{{LMS_OR_RECORD_SYSTEM}}
  • Course URL{{COURSE_URL}}
  • Survey 1 URL{{SURVEY_1_URL}}
  • Survey 2 URL{{SURVEY_2_URL}}

FAQ

Common questions

Can I run digital citizenship and information literacy at work training online?

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

How often is this training needed?

At onboarding, annually alongside security awareness, or after a misleading item circulates internally.

Who needs this training?

All staff who search, verify and share information online; run by L&D with communications and compliance.

What records should I keep?

Record completion in your own LMS or record system, so you can show who finished the course and when.

Can I edit the content?

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

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Last reviewed: 21 October 2026Templates are a starting point, not legal advice.

Ready to run it?

Open the live deck to see how the session runs alongside the course and both surveys.

See the live deck