Global

Internet, networks and cloud basics for non-IT staff

A ready-made course you customise for your organisation, with a live session deck and two surveys. You only add the 9 details that are specific to your organisation.

See the live deckSee the full outline
Try the coursePreview the survey
Length
40 min
Lessons
6 lessons
Frequency
At onboarding
Last reviewed
21 Oct 2026
Cloud services and their grey areas
What would you do?

You saved a file locally and your colleague cannot see it

Try it: this is one of 20 interactive activities in the course.

What's included

Three pieces that work together

Copy once, get everything. Learners prepare on their own, you answer questions live, and the surveys tell you what stuck.

Self-paced course

Short lessons with real workplace scenarios, not walls of text.

  • 6 lessons, about 40 minutes
  • Sorting activity, scenario, tabs, accordion and quizzes

Live session deck

An AhaSlides presentation to run after the course, in person or online.

  • 11 slides
  • Quiz, poll, scale, open-ended slides
  • A closing slide for your contacts

Two surveys

Find out what landed, and whether people use it on the job.

  • Post-course feedback, about 2 minutes
  • 30-day check-in
  • Anonymous by default
  • Results feed your next refresher

Learning objectives

At the end of this course, learners can

Each objective and the lesson that covers it.

IDObjectiveSourceWhere it's covered
TO 195.0Achieve ≥ 80% on the final assessmentnoneWhole course
SO 195.1Describe in plain words how a request travels from your device to a website and backBest practiceWhole course
SO 195.2Tell home, office and wireless networks apart and name the devices in a simple networkBest practiceWhole course
SO 195.3Explain what an IP address and DNS do, and use them to describe why a site does not loadBest practiceWhole course
SO 195.4Explain what cloud services are and where your work files live + your infoBest practice; organisation's IT policyWhole course
SO 195.5Behave safely on shared networks and report network or cloud problems to IT + your infoBest practice; organisation's IT policyWhole course

Your part: what a template can't do for you

  • Your workplace details: fill in the 9 highlighted fields so the course describes your own policies, contacts and locations.
  • Records: record completion in your own LMS or record system.

Course outline

6 lessons, about 40 minutes

Minutes per lesson are an estimate, shared out by page count.

ContentInteractiveVideoYou customise
1

A site that will not load: how the internet works in plain terms

3 pages

8 min
Before you beginNoteList
An invented storyTextImage
A request's journeyTimelineKey factQuiz
2

Home, office and wireless networks

3 pages

8 min
Kinds of networkTabs
Place the deviceSorting activity
Name the partsFlashcardsMatching quiz
3

IP addresses, DNS and why sites load

3 pages

8 min
Addresses and namesAccordion
Why a site will not loadProcess
Diagnose itSorting activityChecklistQuiz
4

Cloud services and their grey areas

3 pages

7 min
What the cloud isTabsText
ScenarioScenarioYour info
ScenarioScenarioSorting activityMatching quiz
5

Staying safe on shared networks, what to report to IT, and where to ask

3 pages

7 min
Shared network habitsAccordionYour info
ScenarioScenarioChecklist
What to report and who to askProcessYour infoYour infoYour infoMulti-select quiz
6

Final assessment

1 page

2 min
PracticeQuizKey factNoteButtonYour info

Live deck and surveys

11 slides to run live, two surveys to close the loop

Pink slides are interactive. Both surveys are anonymous; pink questions are written for this course.

ContentTitle, agenda
PollWhere do you save most of your work files?
ContentThe journey of a request, IP addresses and DNS
QuizDNS turns a site name into… (an address ✔)
QuizA router mainly connects your network to… (other networks such as the internet ✔)
QuizYou need to send a work file from café wifi. You… (use the approved route or wait ✔)
Content · customiseCustomise: our cloud services {{APPROVED_CLOUD_SERVICES}} and remote access guide {{VPN_OR_REMOTE_ACCESS_GUIDE_LINK}}
ScaleHow well can you explain where your work files live?
Open-endedA network or cloud word I would like explained
Q&AAsk the trainer anything
Content · customiseClosing {{IT_HELPDESK_CONTACT}}, {{COURSE_URL}}, {{SURVEY_1_URL}}, {{SURVEY_2_URL}}
Post-course feedback: 11 questions, about 2 min
  1. Overall rating 5 stars
  2. Relevant, realistic, right length, helpful activities agree/disagree grid
  3. What was most useful? multi-select
  4. Confidence before this course, and now 1-5 scale
  5. How confident are you describing a network problem so IT can fix it? 1-5 scale
  6. What have you applied since the course? multiple choice
  7. What did you apply, and where? short text
  8. I would ask IT if I was unsure which network to use. 1-5 scale
  9. One thing we should change or add open text
  10. Would you recommend this course? NPS
30-day check-in
  1. Have you used what you learned since the course? multiple choice
  2. How confident are you today? Compare with day 1 1-5 scale
  3. Do you know where to find the remote access guide and the IT helpdesk? yes / no / not sure
  4. A moment where the training helped, or where you weren't sure open text
  5. Which topics should the next refresher focus on? ranking

Results show whether people use the training on the job, not just whether they finished it.

Make it yours

9 fields to fill in, and you're ready

Everything else is done. These are the details only your organisation knows; each one is highlighted inside the course.

  • Approved cloud services{{APPROVED_CLOUD_SERVICES}}
  • Vpn or remote access guide link{{VPN_OR_REMOTE_ACCESS_GUIDE_LINK}}
  • It helpdesk contact{{IT_HELPDESK_CONTACT}}
  • Support ticket route{{SUPPORT_TICKET_ROUTE}}
  • Security incident route{{SECURITY_INCIDENT_ROUTE}}
  • LMS or record system{{LMS_OR_RECORD_SYSTEM}}
Show all 9 fields
  • Course URL{{COURSE_URL}}
  • Survey 1 URL{{SURVEY_1_URL}}
  • Survey 2 URL{{SURVEY_2_URL}}

FAQ

Common questions

Can I run internet, networks and cloud basics for non-IT staff training online?

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

How often is this training needed?

At onboarding, when a team moves to cloud tools or hybrid working, or as background for entry-level IT trainees.

Who needs this training?

Office and frontline staff who use the network but do not manage it, and entry-level IT trainees; run by L&D with IT.

What records should I keep?

Record completion in your own LMS or record system, so you can show who finished the course and when.

Can I edit the content?

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

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Last reviewed: 21 October 2026Templates are a starting point, not legal advice.

Ready to run it?

Open the live deck to see how the session runs alongside the course and both surveys.

See the live deck