Emotional intelligence and compassionate leadership
A ready-made course you customise for your organisation, with a live session deck and two surveys. You only add the 8 details that are specific to your organisation.
- Length
- 35 min
- Lessons
- 6 lessons
- Frequency
- In a leadership programme and after a difficult period for the team
- Last reviewed
- 21 Oct 2026
A colleague interrupts you for the third time
Try it: this is one of 19 interactive activities in the course.
What's included
Three pieces that work together
Copy once, get everything. Learners prepare on their own, you answer questions live, and the surveys tell you what stuck.
Self-paced course
Short lessons with real workplace scenarios, not walls of text.
- 6 lessons, about 35 minutes
- Scenario, process, tabs, accordion and quizzes
Live session deck
An AhaSlides presentation to run after the course, in person or online.
- 10 slides
- Quiz, poll, word cloud, scale slides
- A closing slide for your contacts
Two surveys
Find out what landed, and whether people use it on the job.
- Post-course feedback, about 2 minutes
- 30-day check-in
- Anonymous by default
- Results feed your next refresher
Learning objectives
At the end of this course, learners can
Each objective and the lesson that covers it.
| ID | Objective | Source | Where it's covered |
|---|---|---|---|
| TO 269.0 | Achieve ≥ 80% on the final assessment | - | Whole course |
| SO 269.1 | Describe emotional intelligence in four parts and why it matters for leaders | Practitioner emotional intelligence models (see verification list) | Whole course |
| SO 269.2 | Notice your own emotions and triggers and pause before you react | Best practice | Whole course |
| SO 269.3 | Read others' emotions and respond with empathy | Best practice | Whole course |
| SO 269.4 | Lead compassionately through bad news such as restructuring + your info | Best practice; organisation's change communication | Whole course |
| SO 269.5 | Build a daily habit that supports self-awareness and relationships | Best practice | Whole course |
Your part: what a template can't do for you
- Your workplace details: fill in the 8 highlighted fields so the course describes your own policies, contacts and locations.
- Records: record completion in your own LMS or record system.
Course outline
6 lessons, about 35 minutes
Minutes per lesson are an estimate, shared out by page count.
1Why emotions matter at work
3 pages
7 min
Why emotions matter at work
3 pages
2Four parts of emotional intelligence
3 pages
6 min
Four parts of emotional intelligence
3 pages
3Pause and choose
3 pages
6 min
Pause and choose
3 pages
4Grey areas: empathy, boundaries and bad news
3 pages
6 min
Grey areas: empathy, boundaries and bad news
3 pages
5A daily habit and repair
3 pages
6 min
A daily habit and repair
3 pages
6Your plan and the final assessment
2 pages
4 min
Your plan and the final assessment
2 pages
Live deck and surveys
10 slides to run live, two surveys to close the loop
Pink slides are interactive. Both surveys are anonymous; pink questions are written for this course.
Post-course feedback: 11 questions, about 2 min
- Overall rating 5 stars
- Relevant, realistic, right length, helpful activities agree/disagree grid
- What was most useful? multi-select
- Confidence before this course, and now 1-5 scale
- Which tool will you use? multiple choice
- How confident are you leading through bad news? 1-5 scale
- Which course should come next? ranking
- My manager listens when I am upset. 1-5 scale
- One thing we should change or add open text
- Would you recommend this course? NPS
30-day check-in
- Have you used what you learned since the course? multiple choice
- How confident are you today? Compare with day 1 1-5 scale
- Do you know where to find the daily habit card? yes / no / not sure
- A moment where the training helped, or where you weren't sure open text
- Which topics should the next refresher focus on? ranking
Results show whether people use the training on the job, not just whether they finished it.
Make it yours
8 fields to fill in, and you're ready
Everything else is done. These are the details only your organisation knows; each one is highlighted inside the course.
- Who managers ask about people questions
{{HR_CONTACT}} - The confidential route for raising a conduct or safety concern
{{SPEAK_UP_ROUTE}} - Link to your employee assistance or wellbeing support
{{EMPLOYEE_ASSISTANCE_LINK}} - Link to the next course in your leadership path
{{NEXT_COURSE_LINK}} - Where course completions are recorded
{{LMS_OR_RECORD_SYSTEM}} - Link to the self-paced course
{{COURSE_URL}}
Show all 8 fields
- Link to the baseline survey
{{SURVEY_1_URL}} - Link to the post-course and 30-day survey
{{SURVEY_2_URL}}
FAQ
Common questions
Can I run emotional intelligence and compassionate leadership training online?
Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.
How often is this training needed?
In a leadership programme and after a difficult period for the team.
Who needs this training?
Managers and senior leaders, including those who have led through redundancy or a difficult period; run by L&D.
What records should I keep?
Record completion in your own LMS or record system, so you can show who finished the course and when.
Can I edit the content?
Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.
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Ready to run it?
Open the live deck to see how the session runs alongside the course and both surveys.